Refund policy

Last updated: June 2026

At Calvene, we strive to provide high-quality products and a smooth shopping experience.

Returns

We do not accept returns of products once they have been delivered.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and the packaging

After reviewing your request, we may provide a replacement or a refund at our discretion.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Refunds

Refunds are only issued in the following circumstances:

  • The product arrives damaged or defective.
  • You receive an incorrect item.
  • Your order is lost in transit and confirmed by the shipping carrier.
  • Other situations approved by our support team.

If a refund is approved, it will be issued to your original payment method within 5–10 business days.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind.
  • Incorrect shipping information provided by the customer.
  • Delays caused by customs, weather, or the shipping carrier after dispatch.
  • Normal shipping delays within the estimated delivery timeframe.

Contact Us

For any questions regarding your order, please contact us at:

Email: